- Do you ship internationally?
No, we currently only ship within the United States.
- Do you offer free shipping?
Yes we offer free shipping on orders totaling $50 or more before tax.
- What carrier do you use to ship?
We use USPS with tracking information.
- How can I track my order?
You will receive an email with a tracking number once your online order has been processed and shipped.
No we do not accept returns, only exchanges. Please review our policies
How long do exchanges take?
Please view our policies
. Once we have approved your exchange; exchanges are processed within 5 business days once we receive your item(s). You will receive a tracking number once your new item(s) have been shipped out.
- If I received a damaged item, what should I do?
Please view our damage policy
- Can my jewelry be repaired?
Please view our repair policy
- When an item says immediately available, what does that mean?
It means that the item can be shipped out within 2 business days.
- How long will a custom order take?
A custom order can take 2-3 weeks to be processed and shipped.
- An item I wanted to purchase is no longer available. Can I still order it?
If there was an item you would like to purchase, but you no longer see it online, please contact email@example.com
. It may be an item we can still make or it may be discontinued.
- How do I cancel my order?
If for some reason you need to cancel your order, please contact our office at firstname.lastname@example.org
. If your order is still being processed and has not shipped, your order can be cancelled. Custom orders cannot be cancelled once production has begun.
- What payment methods do you accept?
American Express, Apple Pay, Diners Club Intl, JCB, MasterCard, PayPal and Visa.
Please check your email for an order confirmation. If you did not receive an email, please contact us at email@example.com
- Where can I find Julio Designs jewelry?
Julio Designs jewelry can be found in many boutiques throughout the United States. Please contact us at firstname.lastname@example.org
for locations in your area.
- How can I carry Julio Designs jewelry in my store?
Please contact us on our wholesale website
For questions not mentioned above please contact us at email@example.com.